Refund policy

At Dealveerse, we aim to provide products that meet customer expectations. If there is an issue with your order, this policy explains the conditions under which returns, exchanges, and refunds are handled.

By placing an order on https://dooldeals.in/, you agree to the terms outlined below.

1. Return Eligibility

A return request may be accepted only in the following situations:

  • You received a wrong product

  • The product is damaged or defective

  • The return request is submitted within 3 days of delivery

Additional requirements:

  • A complete unboxing video must clearly show the issue.

  • The product must be unused and in its original packaging.

Requests made without an unboxing video or after the return window will not be approved.

2. Non-Returnable Items

Returns are not accepted for the following cases:

  • Change of mind after purchase

  • Products that have been used or damaged after delivery

  • Items returned without original packaging

  • Requests made after the 3-day return period

Certain product categories may also be marked non-returnable on the product page.

3. Return Request Process

To request a return:

  1. Contact our support team within 3 days of delivery.

  2. Provide:

    • Order number

    • Reason for return

    • Unboxing video showing the issue

After reviewing the request, our team will confirm whether the return is approved and guide you through the next steps.

In some cases, the product may need to be self-shipped back to our address if pickup service is unavailable.

4. Exchanges

We provide exchanges only if:

  • You received the wrong item, or

  • The product arrived damaged or defective

Exchange requests must also be submitted within 3 days of delivery with an unboxing video.

Exchange is subject to product availability.

5. Refunds

Once the returned product is received and inspected, we will notify you of the refund status.

If approved:

  • Refunds will be issued to the original payment method.

  • Processing time is 8–15 business days depending on the bank.

For Cash on Delivery orders, refunds will be processed through bank transfer or UPI.

Refunds will not be issued if:

  • The product has been used

  • The packaging is missing

  • The unboxing video is not provided

  • The returned product does not match the issue reported

6. Order Cancellation

Orders may be cancelled only before they are shipped.

To cancel an order, contact us immediately:

Email: dealverse87@gmail.com
Phone: 8799782749

Once the order has been shipped, cancellation is no longer possible.

Refunds for prepaid cancelled orders are usually processed within 1–2 working days.

7. Damaged, Incorrect or Missing Items

If your order arrives damaged, incomplete, or incorrect:

  • Contact us within 24 hours of delivery

  • Provide a clear unboxing video

Without the video proof, we may not be able to approve replacements or refunds.

8. Contact Information

For return requests or order assistance, contact us:

Dealveerse

Email: dealverse87@gmail.com
Phone: 8799782749